SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of minimalistc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minimalistc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery about 1,5 a month. Ring beautiful
Thank You, Fast shipping with tracking. Ring excellent
super, polecam!
Very vood Ring
I resell so I would like stock photo by email please. I have ordered these before but not sure if same jeweler. I like that it is sterling silver but would order more if price was a little lower.
good good store. thanks for gift...
Beautiful ring. size ok . fast delivery and I will definitely buy more products from this store .Thanks
Only 8 days to US! I couldn’t believe how fast the shipment was! Rings are beautiful and great quality. If you compare with the original Pandora, it’s less sparkly, but it works well for me. Love it.
I really like But is petty and does not like change
Accurate to the real 100% silver love it!!!! I asked size 9
Beautiful ring true to ad very happy with the purchase, valuation on wake days of use and as the first day store fast and recommended
Beautiful ring. Thank You for the gift.
Very nice thanks to the store who sent me a necklace in gift
Just receive. The ring is beautiful. Now I can't say much more. We have to watch if is Silver's watch ty and that is with time.
I am very glad it already my another ring with this store and actually are silver and anything with them not happening also recommended! In addition I received to solitaire ring necklace wish that he is not silver.
Excellent quality product price and with fast delivery time. Bamoer Supplier highly recommended
Perfect, unique earrings
the same as on the picture
Lovely!!
Love it. Very fast shipping. Thank you
good but too big
Very beautiful, delicate ring. Sizing good, delivery was very fast. I've checked with the jeweller and she confirmed it's a real silver. Trustable store, buy with confidence!
real silver, i love it
Received in my mailbox in 25 days. Packed in a bubble envelope and a small zipbag. The ring looks very pretty and as pictured but it is way too big eventhough I measured several times and used the measuring table and instructions. I can't wear it myself and will use it as a gift. I will order another ring in a smaller size for myself.
Very cute ring!!! For the size I have a 54 for Pandora rings, I took the 7 for this, is perfect!