SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of minimalistc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minimalistc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A second time. All good!
Very beautiful great quality
Watch arrived damaged, fast was potłuczona, founded dispute 28.12 and 31.12 I received already money into account. Watch also very cute. Watch arrived after 16 days. So very quickly.
nice watch value for money
Come pretty quickly. Order more than once. Watch tested. His wife like. All the tracks. Come in пакетите.
Ok
OK
The picture is not clear, but the place of fastening curves. They 'Re not exactly in the middle, and about the gap one size, where some. IN principle, not critical, but even for 500 p sorry get watch with schools. Took the color steel rose white, gold is not different, you can wear with gold jewelry. AND another school: eventually fall behind. But it may be because of the battery
Different time, come in 12 days, the store sent exactly what I ordered, the battery inside was a very happy
Beautiful, but the band have decreased (
Exactly as described. Has adjust. Already came working, maybe the battery runs fast. Fast delivery. No problems with the store.
Quality is good, very like, come quickly to Arkhangelsk
very noce, good quality
Very good, the watch arrived earlier and came ok. Recommend am super satisfied
Quite often and lovely beatiful
Different Time. Fast shipping.
Parfait
Same in the photo. Love it. I didnt figure it out how to adjust the braclet but overall impression is really good. Thank you store
Shipping was very fast, took 2 weeks to get here! I like the color and the material, doesn't look cheap and it is well packed. Recommend store, you buy way worse watches in shops for more money. I like it.
Silver pokachestvennee than gold
As expected, But brings no box, and ordered
Very beautiful watch!!! I AM happy shopping!!! Thank You for fast delivery!
Perfect!!! Controlled 28/8 received the 12/09 I'm ravie it conforms to the description easy reglé
Goods come quickly-2 weeks, track, the quality is good! Look very stylish! I like! Don't be afraid to-Order!!!
Very satisfied product Thank you store