SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of minimalistc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minimalistc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful. AND beautiful. color. A little hard to open. Neat 10/01 and arrived today 23/01 with free ePacket. Great shopping, no glitches.
Love it thanks
Bag good, but too small, probably for the child.
It came in less than 2 weeks to in Netherlands. Very beautiful
nice bag, same like the picture, 10 days to uk
The bag is perfect, looks like in the photos. The colour is intense.
For a long time, and it's almost for 2 and a half months. THE product has no claim, all in the description
Great bag for money, just a little crumpled, but think. Fast delivery, courier to work. Highly recommend! Same in mango in 2000 sold
Good clutch for the cost. PU Leather, so the cold weather каменеет. Suitable for warm weather. Delivery month, delivered to the apartment.
A++++ good store!!!
mini scratches on the front of the lock
Dywd dovgo iwlu!!! DVA misjaci
Bag is very cool, small, I loved it. The Seller is done, packed very well and put into the subject, that makes the bag does not lose in the form of transport
The flap of closing best finished by otherwise fine
Elegant only a little petty than it looks
Good product, arrived very quickly. The wallet is small as in the description and the Rope is long it which is appreciated. Very pretty, satisfied with the product.
VERY BEST BAG, NO SMELL, EXCELLENT MATERIAL, NO CREASES
Color slightly brighter picture than it actually is. The quality is excellent! No threads, everything is fine. Well packed, not lose shape. Recommend! Rostov To the Don was 23 days.
quality is not up to the mark.