SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of minimalistc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minimalistc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice jacket
Sweatshirt exactly the as the pictures. Material very warm.
Highly Recommend.
All Is super.
L took and perfect size fit Wear s sometimes m
Good product hot soft
Sharp smell was not. synthetic jacket, parka. the patch is not quite neatly sewn, with sleeve protruding threads (not diverge) But think that actually need stitch bottom of sweaters, T. the will to disperse, because the fabric is cut Jacket runs fine To Альметьевска (Татарсан, Russia) was delivered in 29 days after ordering, it's relatively quickly I brought the courier (previously contacted) of shipping SDEK, for what is a huge plus and thank you. do not have to stand in line, go to the post office and posting was not lost Think that jacket will be smaller, but Cydia free, though I would like less, Sorry, there is no size XS (Girth: Waist 57-60, chest 83-84 cm) Can anyone help In general, the money it's
super
I like
It asked the 14 Jan and received the 23 of the same month. By the price it is great. Measure 1,74 m and weight 67 kg, and I 've order l for that which is Anchita and looks great. As far as the quality is rather a Jersey chubby (by having little hairs by within), shelters, But either is here the panacea of Women coat… Oh, and left me a little short sleeves, But that happens always.
Blouse good, soft. My Daughter at 12 years old, fit size S.
Come in a month to Orenburg. Chic sweatshirt) Size fit) Коасссно with jeans with high waist;)
And the money is great, there was a long, but it is worth it. Highly Recommend
Very cute and warm. Highly recommend
Cool
Fast shipping, Tver region for 13 days. The height is 147 cm size S fit, soft sweater, thick material, inside with a heater.
Took but arrived!! XL small.
It feels good. Ordered A cousin. She Was 13, she loved it of course. But the quality is not very
A Little about shipping, it was the first package delivered courier directly to your home, very nice, thank you for this store. Now about the product quality, to put it mildly, not very, synthetic, but with insulation, jacket is very thin, feel, as if to say so, slippery, not know survive the washing. Then write a second review.
Perfect❤
The girl 12ti years was small. But you can wear.
The money blouse, the 48 L enough
Jacket bought for her daughter height 153 cm, thin. Size fit perfectly, daughter happy. Perm delivery about 3 weeks.
Otlichnenko. Just like in the description. Daughter liked. Thank you
All come, beautiful sweater very past 3 week about. Very much goods.