SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of minimalistc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minimalistc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice product so my wife likes this advice.
Delivery fast, come to watch the beautiful original box. Safe and sound. The clock is rather noisy, but the day did not notice, but at night beats on the brain, if watch lie next to)) IN general, very happy and wear for almost a month, all the watch is fine. Safe to take, it looks great.
very nice watch.
Received it in good condition, will try more and let you know.
all right. clock according to description. very beautiful. package stopped for a long time to customs control in Italy: open and closed, no taxes
Very nice watch, super presents on the hands. Recommend
Watch came quickly, carefully packed in beautiful box, thank you
Very comfortable and stylish watch. Thank you!!!
Good light watch, but face scratched after a couple of days (((
Godinnik duzhe garni, zamovlyala vzhe tretіy time. duzhe dyakuyu for podarunok. shipping Dvi nedіlі. recommend the store I prodavtsya.5)))
The product came fast in a week! Packed excellent! Recommends
Great quality, product really beautiful and best Arrived in 11 days only.
Hello, it looks exactly the same as pictures. I just thought that I ordered black ones. It was probably my fault so I´ve just bought another ones. :D Thank you! Wish you a nice Christmas! Matěj
What are they cool!! I loved it, only box modest, and not the same as last time
Goods went less than a month. Come in perfect condition. Recommend store.
Excellent quality. Brza shipping and many good opakovan. Preporchvam.
Super-duper watch, no complaints. Very happy. Fast shipping
Different time. Take 2 E, the first was black. Are great, look great. Recommend!
Item arrived. Thank you for the gift) hours Tracked.