SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of minimalistc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://minimalistc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool! Soft and lightweight. Gift store put a chain kulonchiki very cute. Thank you very much!
Ordered mku really came or L or XA, although the label M, because of the color looks like pajamas
very happy ...perfect...thank you
Thank you, all size, warm, delivery month
Great jacket. Come in 2 weeks in Krasnodar. Do not stick out. 180 height not short, short sleeves, too, sitting as an Ordinary m, but it would be a oversayz. It was necessary to take more. Though I have and S-m
The store best there!! Fabric excellent! And very good!
It myagonkaya, comfortable and very nice. Me, of course, a little bit more, but I have ordered. It's all very quickly, for ten days to Ufy, but 11 days lay in the mail from the its employees. Perhaps the best that I immediately ordered of clothing at all. Pictures on later, if not forget. More will be ordered from this store!: 3
Perfect village on the figure, very good quality, nice material. Size M fit on my S. there were problems with delivery, store did everything he could, but eventually returned the money. Later product still came, honest seller and responsive. Very happy
Second time. fast delivery and good quality)
I love it, thanks
Expect that there will be more peach, but pink too puppet… Like marshmallows: D buy a skirt, so a little sad, well, with jeans would be nice. Put a small gift rezinochku :) Itself hoodie thin enough, but your body, does not have foreign odors. Feel, eventually form pellets. Buy special big, like oversayz, so happy with the size
I LOVE MY PULLOVER! I will be ordering more colors. Good stitching, color, smell and quality. I am 5 foot 7, 26 inch waist, 35.5 inch hip. Not to short and not to long. The store gave me a little hair bow that matches the color of the pullover. HA how cute! Fast shipping and I trust them.
Product pictures for love drip the neck part Little lengthened living as then won the ㅋㅋ nylon long service. Won a lot or static.
Amazing thing, say happy to say nothing!!!
Good svinshot, burgundy color, no smell. Delivered by courier for a month to Novgorod region.
Well thank you.
Fast shipping, cool quality and very warm sweater, all advice)
Excellent, warm jacket. Seller put in gift rezinochku. Recommend
Nice cushy tolstovochka, very nice body)